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General FAQ’s

Paperwork related to your car, the locking wheel nut key if you have alloys on your car, V5C registration document and the keys
As cash payments are now illegal for scrap cars, we will pay you via instant bank transfer, which clears before your car is taken.
Normally, it can take 5 to 10 minutes to load a car onto the recovery vehicle. It could take longer depending on how easy or difficult your car is to remove and where it is located/parked.
Even if you are the registered owner/keeper of the your car, it is not necessary for you to be there when collect your car. You could ask a neighbour, friend or relative to give you help. As long as the driver collecting the car for us can access it and there is someone to hand on the paperwork, that should be okay.
That's okay, let us handle it. When we get in contact with you to confirm and finalise the details for collection, just remember to give us any information regarding height restrictions or obstructions that could make your car harder to recover.
That's okay, you will just need to prove that you are the legal owner of your car, so everything stays legal.
The registration document, either the log book or V5C is a DVLA-issued document that the person responsible for the car/owner of the car receives.
The only thing you need to do, is remove your house keys (if you keep them on the same key ring) from your car key keyring, collect together any paperwork you have relevant to the car and ensure that all personal items have been removed from it.
Leave that to us, we will handle all the paperwork with regards to the collection of your car and that includes contacting DVLA to inform them you don't own it anymore.


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